无法登录的用户 – ThoughtWorks洞见



无法登录的用户 – ThoughtWorks洞见

"有用户在手机端认证失败。"

ins项目的微信群里的客户又遇到了新的问题。

"不像是网络问题,感觉是后端服务的问题。"

"用其他手机试试呢?"大鹏眉头皱了一下。

自从ins项目上线以后,团队其他成员都纷纷下了项目,只留下他这个项目经理留在一线解决问题。登录这块总是出现问题,上次就出现过一次,不过上次是机房网络原因,而这次貌似并不是。

"她用我的手机是可以登录的。"客户说。

"看来这个问题跟设备有关。"大鹏想。

这时客户发来了报错的手机截图,可以看到屏幕中间有一个提示框,上面显示"认证失败"4个字。

"志豪,帮忙看看什么情况下会出现这个错误。"大鹏呼唤了开发志豪。志豪是ins项目的前端开发,登录功能就是他实现的。

"这个错误是我们报出来的,应该是没有认证通过。"志豪已经上了新的项目,不过依然抽空支持着。"我们的前端登录组件会拿到办公App给我们的参数data和token,然后发送到认证服务进行认证,认证失败了就会报这个错。"


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