Groupware Bad

Groupware Bad

Nat was in town, and he stopped by to say hi and chat, and he said, "So we've got this big pile of code we're going to release, and we're going to build an open source groupware system! It's going to be awesome!"

And I said, "Jesus Mother of Fuck, what are you thinking! Do not strap the 'Groupware' albatross around your neck! That's what killed Netscape, are you insane?" He looked at me like I'd just kicked his puppy.

Groupware BAD

See, there were essentially two things that killed Netscape (and the real answer is book length, so I'm simplifying greatly, but)

1. The one that got most of the press was Microsoft's illegal use of their monopoly in one market (operating systems) to destroy an existing market (web browsers) by driving the market price for browsers to zero, instantaneously eliminating something like 60% of Netscape's revenue. Which was, you know, bad.

2. But the other one is that Netscape 4 was a really crappy product. We had built this really nice entry-level mail reader in Netscape 2.0, and it was a smashing success. Our punishment for that success was that management saw this general-purpose mail reader and said, "since this mail reader is popular with normal people, we must now pimp it out to `The Enterprise', call it Groupware, and try to compete with Lotus Notes!"

   To do this, they bought a company called Collabra who had tried (and, mostly, failed) to do something similar to what we had accomplished. They bought this company and spliced 4 layers of management in above us. Somehow, Collabra managed to completely take control of Netscape: it was like Netscape had gotten acquired instead of the other way around.

   And then they went off into the weeds so badly that the Collabra-driven "3.0" release was obviously going to be so mind-blowingly late that "2.1" became "3.0" and "3.0" became "4.0". (So yeah, 3.0 didn't just seem like the bugfix patch-release for 2.0: it was.)

Now the problem here is that the product's direction changed utterly. Our focus in the client group had always been to build products and features that people wanted to use. That we wanted to use. That our moms wanted to use.

"Groupware" is all about things like "workflow", which means, "the chairman of the committee has emailed me this checklist, and I'm done with item 3, so I want to check off item 3, so this document must be sent back to my supervisor to approve the fact that item 3 is changing from `unchecked' to `checked', and once he does that, it can be directed back to committee for review."

Nobody cares about that shit. Nobody you'd want to talk to, anyway.

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