All About Programming: Real Performance Review Examples - poppastring

Collaborates with others to identify strategies for resolution of customer issues.
Demonstrates professional, high-service attitude.
Monitors customers' feedback and acts proactively.
Communicates to customers and effectively implements resolution strategies.
Always willing to go beyond what may be expected to meet the needs of customers.
Anticipates future customers' needs and creates plans to enhance service.
Consistently follows up with customers and others to ensure customer satisfaction and proper resolution .

Attempts to use logical reasoning in making decisions and solving problems.
Judgment is generally sound and reasonable.
Decisions are well thought out.
Effectively analyzes problems and formulates practical solutions.
Exhibits a high degree of decision Making ability.
Takes responsibility for consequences and decisions.
Finds unique ways to effectively resolve problems.
Promotes an atmosphere of mutual respect and cooperation.
Encourages and supports others.
Provides information, assistance and guidance to others to help them perform their responsibilities.
Volunteers and offers suggestions. Shows courtesy and respect.
Creates a climate for comfortable expression of ideas.
Develops and maintains smooth and effective working relationships with [co-workers], [supervisors], [subordinates] etc.
Uses positive methods of interactions with others.
Discusses and explains information with others effectively.
Produces accurate, well-presented and thorough written documents, records and reports.

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